Frequently Asked Questions
Q1. What products do you offer?
A: We currently offer branded mugs, 10oz stainless steel tumblers (with straw & cleaner), and gift box sets. Coming soon ~ branded coasters and pens!
Q2. How do I order?
A: Email us your order details and attach your business logo. We’ll then send an invoice and a digital mockup for approval before starting production.
Q3. What file format should my logo be in?
A: High-resolution PNG, JPG, or SVG works best. If you’re unsure, send what you have and we’ll check it for you.
Q4. When do I need to pay?
A: Payment is required in full before production begins.
Q5. Can I see what my items will look like before they are made?
A: Yes! A digital mockup is provided for approval prior to production.
Q6. Do you offer bulk discounts?
A: Yes, bulk orders may qualify for discounts. Contact us for a custom quote.
Q7. How long will it take to receive my order?
A: Most orders are ready in 7–10 business days after payment and logo approval, also stock levels and delivery times vary by location.
Q8. Do you deliver outside of Hervey Bay?
A: Yes. Local delivery is free within Hervey Bay. Australia-wide delivery is via Australia Post at standard rates, quoted on your invoice.
Q9. Can I personalise each gift with individual names?
A: Yes, this option is available for an additional fee. Please contact us for details.
Q10. Do you support small businesses?
A: Definitely! By ordering with us, you’re supporting an Australian small business sole trader.